Understanding the gap analysis towards quality services provided by AWC Facility Solutions Berhad / Noradibah Mohd Ajid

• Main Author: Mohd Ajid, Noradibah
• Format: Student Project
• Language: English
• Published: Faculty of Business and Management 2008
• Subjects: Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling; Customer services. Customer relations
• Online Access: http://ir.uitm.edu.my/id/eprint/21489/1/PPb_NORADIBAH%20MOHD%20AJID%20M%20BM%2008_5.pdf; http://ir.uitm.edu.my/id/eprint/21489/

This research is about a study of understanding the gap analysis towards quality services provided by AWC Facility Solutions Berhad by analyzing service quality gaps model. These includes gap 1 until gap 4 which includes management perception differences with customer's perception, external com...