Factors that contribute to user satisfaction toward Perpustakaan Sultanah Bahiyyah, Universiti Utara Malaysia / Norhidayatul Akma Laily Mat Daud and Siti Syafiqah Johor@Johar

• Main Authors: Mat Daud, Norhidayatul Akma Laily, Johor@Johar, Siti Syafiqah
• Format: Student Project
• Language: English
• Published: 2019
• Subjects: Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling; Consumer satisfaction; Customer services. Customer relations
• Online Access: https://ir.uitm.edu.my/id/eprint/51036/1/51036.pdf; https://ir.uitm.edu.my/id/eprint/51036/

User satisfaction is an important aspect for the successfulness of the academic library in “Perpustakaan Sultanah Bahiyyah”. The purpose of this study is to examine the relationship between the library services, library collection, library environment, library staff and the user satisfaction towards...