Study on the user's satisfaction towards library services at Penang Public Library Cooperation (PPLC) / Noorazreen Laily Awang Yak

• Main Author: Awang Yak, Noorazreen Laily
• Format: Student Project
• Language: English
• Published: 2011
• Subjects: Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling; Consumer satisfaction; Customer services. Customer relations
• Online Access: https://ir.uitm.edu.my/id/eprint/82501/2/82501.pdf; https://ir.uitm.edu.my/id/eprint/82501/

Changes in today's technology make it necessary for library administrative to look anew the role, mission and the future of the public library. A public library is an organization established, supported, and funded by the community, either through local, regional or national government. It prov...