The relationship between service quality and spectators satisfaction among Malaysian Football Fan / Shahrul Nizam Shamsul Bahri

• Main Author: Shamsul Bahri, Shahrul Nizam
• Format: Student Project
• Language: English
• Published: 2019
• Subjects: Awareness; Statistical data; Consumer satisfaction
• Online Access: https://ir.uitm.edu.my/id/eprint/49309/1/49309.pdf; https://ir.uitm.edu.my/id/eprint/49309/

Spectator satisfaction was influenced by the dimension of quality and affected to the satisfaction of spectator. This study was aimed to determine the relationship between service quality and spectator satisfaction. The survey using questionnaire was approach to 451 of spectators at the Tan Sri Dato...