The factors contribute towards customer satisfaction at Bank Simpanan Nasional (BSN) Merbok / Nur Syuhada Muhamad Sabri and Nur Wahida Abdul Talib
This chapter focused on the background of the study which is the factors contribute towards customer satisfaction at Bank Simpanan Nasional (BSN) Merbok. The presentation of this chapter begins with the research background, followed by the problem statement, research questions, research objectives,...
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| Main Authors: | , |
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| Format: | Student Project |
| Language: | English |
| Published: |
2018
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/42372/1/42372.pdf https://ir.uitm.edu.my/id/eprint/42372/ |
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| Summary: | This chapter focused on the background of the study which is the factors contribute towards customer satisfaction at Bank Simpanan Nasional (BSN) Merbok. The presentation of this chapter begins with the research background, followed by the problem statement, research questions, research objectives, scope of the study, significant of the study and lastly the definition of terms and concepts used in this study. |
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