Client's satisfaction towards cleaning service provided by the cleaning service firm in schools at Padawan area : A case study on Zona Enterprise / Wan Ismail Wan Sunusi

• Main Author: Wan Sunusi, Wan Ismail
• Format: Student Project
• Language: English
• Published: Universiti Teknologi MARA Cawangan Sarawak 2007
• Subjects: H Social Sciences (General); Consumer satisfaction; Customer services. Customer relations
• Online Access: http://ir.uitm.edu.my/id/eprint/41909/1/41909.pdf; http://ir.uitm.edu.my/id/eprint/41909/

Customers' satisfaction has been a very prominent issue in marketing. It is very important to deliver high level of service quality which in turn will create satisfied customers who will keep patronizing our business and generate profitability for us, Kotler (2000)The objective of this study is...