Public survey on new In-flight food delivery and waste collection system / Farah Diana Ishak... [et al.]

The market competition in commercial air transportation industry today is very intense and many airlines are forced to search for new ways to attract potential passengers to their offered flight services. A few studies have shown that service quality is one of the key factors that influence passenge...

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Main Authors: Ishak, Farah Diana, I. Romli, Fairuz, Abdul Rahman, Kawthar
Format: Article
Language:English
Published: Faculty of Mechanical Engineering Universiti Teknologi MARA (UiTM) 2019
Subjects:
Online Access:http://ir.uitm.edu.my/id/eprint/40117/1/40117.pdf
http://ir.uitm.edu.my/id/eprint/40117/
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spelling my.uitm.ir.401172021-01-06T12:31:54Z http://ir.uitm.edu.my/id/eprint/40117/ Public survey on new In-flight food delivery and waste collection system / Farah Diana Ishak... [et al.] Ishak, Farah Diana I. Romli, Fairuz Abdul Rahman, Kawthar Information technology. Information systems TJ Mechanical engineering and machinery The market competition in commercial air transportation industry today is very intense and many airlines are forced to search for new ways to attract potential passengers to their offered flight services. A few studies have shown that service quality is one of the key factors that influence passengers' loyalty to an airline. This includes particularly the in-flight services, which are the main opportunities for airlines to make good impression to their passengers with regards to their overall service. The in-flight food delivery and waste collection process is the primary interest of this study. It is believed that the current manual process of delivering food to passengers and collecting waste afterwards can be significantly improved by automating the process. A public survey is conducted at two major international airports in Malaysia to obtain feedback from the passengers regarding the current and proposed automated food delivery and waste collection processes. Overall, it can be taken that the public has responded positively to the idea. In addition, some characteristics of the proposed process are also established from the survey results, which can be applied when designing and developing the new system. Faculty of Mechanical Engineering Universiti Teknologi MARA (UiTM) 2019 Article PeerReviewed text en http://ir.uitm.edu.my/id/eprint/40117/1/40117.pdf Ishak, Farah Diana and I. Romli, Fairuz and Abdul Rahman, Kawthar (2019) Public survey on new In-flight food delivery and waste collection system / Farah Diana Ishak... [et al.]. Journal of Mechanical Engineering (JMechE), SI 5 (4). ISSN 18235514
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Information technology. Information systems
TJ Mechanical engineering and machinery
spellingShingle Information technology. Information systems
TJ Mechanical engineering and machinery
Ishak, Farah Diana
I. Romli, Fairuz
Abdul Rahman, Kawthar
Public survey on new In-flight food delivery and waste collection system / Farah Diana Ishak... [et al.]
description The market competition in commercial air transportation industry today is very intense and many airlines are forced to search for new ways to attract potential passengers to their offered flight services. A few studies have shown that service quality is one of the key factors that influence passengers' loyalty to an airline. This includes particularly the in-flight services, which are the main opportunities for airlines to make good impression to their passengers with regards to their overall service. The in-flight food delivery and waste collection process is the primary interest of this study. It is believed that the current manual process of delivering food to passengers and collecting waste afterwards can be significantly improved by automating the process. A public survey is conducted at two major international airports in Malaysia to obtain feedback from the passengers regarding the current and proposed automated food delivery and waste collection processes. Overall, it can be taken that the public has responded positively to the idea. In addition, some characteristics of the proposed process are also established from the survey results, which can be applied when designing and developing the new system.
format Article
author Ishak, Farah Diana
I. Romli, Fairuz
Abdul Rahman, Kawthar
author_facet Ishak, Farah Diana
I. Romli, Fairuz
Abdul Rahman, Kawthar
author_sort Ishak, Farah Diana
title Public survey on new In-flight food delivery and waste collection system / Farah Diana Ishak... [et al.]
title_short Public survey on new In-flight food delivery and waste collection system / Farah Diana Ishak... [et al.]
title_full Public survey on new In-flight food delivery and waste collection system / Farah Diana Ishak... [et al.]
title_fullStr Public survey on new In-flight food delivery and waste collection system / Farah Diana Ishak... [et al.]
title_full_unstemmed Public survey on new In-flight food delivery and waste collection system / Farah Diana Ishak... [et al.]
title_sort public survey on new in-flight food delivery and waste collection system / farah diana ishak... [et al.]
publisher Faculty of Mechanical Engineering Universiti Teknologi MARA (UiTM)
publishDate 2019
url http://ir.uitm.edu.my/id/eprint/40117/1/40117.pdf
http://ir.uitm.edu.my/id/eprint/40117/
_version_ 1688550918190006272
score 13.209306