In-flight food delivery and waste collection service: the passengers perspective and potential improvement
Increased competition in the commercial air transportation industry has made service quality of the airlines as one of the key competitive measures to attract passengers against their rivals. In-flight services, particularly food delivery and waste collection, have a notable impact on perception of...
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| Main Authors: | , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
Institute of Physics Publishing
2016
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| Online Access: | http://psasir.upm.edu.my/id/eprint/54557/1/In-flight%20food%20delivery%20and%20waste%20collection%20service.pdf http://psasir.upm.edu.my/id/eprint/54557/ http://iopscience.iop.org/article/10.1088/1757-899X/152/1/012040 |
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