An overview of service quality towards guest’s satisfaction in hospitality industry / Aida Khalida Mohamed Idris... [et al.]

• Main Authors: Mohamed Idris, Aida Khalida, Mohd. Pakri, Nur Adnin, Hashim, Norliana, Nik Mohd Nor, Nik Mohd Shahril, Faat, Farhan
• Format: Article
• Language: English
• Published: Universiti Teknologi Mara Cawangan Pulau Pinang 2020
• Subjects: Research; Methodology; Hospitality industry. Hotels, clubs, restaurants, etc. Food service; Malaysia
• Online Access: http://ir.uitm.edu.my/id/eprint/29285/1/29285.pdf; http://ir.uitm.edu.my/id/eprint/29285/; https://ejssh.uitm.edu.my/

Sustainable development of hospitality industry in Malaysia has led numerous numbers of hotels, motels and other lodging accommodation to increase rapidly. It occurs due to the increment number of international and domestic tourist boarding in Malaysia. Owing to that, it is important for lodging pr...