Assessing quality of services by using servequal in Telecom Malaysia / Mohd Noor Mohd Tarmizi Koi

• Main Author: Mohd Tarmizi Koi, Mohd Noor
• Format: Student Project
• Language: English
• Published: Faculty of Business and Management 2016
• Subjects: Customer services. Customer relations; Performance standards
• Online Access: http://ir.uitm.edu.my/id/eprint/26771/1/PPb_MOHD%20NOOR%20MOHD%20TARMIZI%20KOI%20BM%20M%2016_5.pdf; http://ir.uitm.edu.my/id/eprint/26771/

SERVEQUAL is one of the most important factors that a company need to take into consideration because it is important for a company to retain its customer and remain competitive in the business. Quality of service is the overall performance of service that company provides to its customer based. The...