Impact of service quality on customer satisfaction towards increasing payment collection/ Halimatul Saadiah Abdul Razak

• 主要作者: Abdul Razak, Halimatul Saadiah
• 格式: Student Project
• 語言: English
• 出版: Faculty of Business and Management 2010
• 主題: Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling; Consumer satisfaction; Malaysia; HG Finance
• 在線閱讀: http://ir.uitm.edu.my/id/eprint/24372/1/PPb_HALIMATUL%20SAADIAH%20ABDUL%20RAZAK%20BM%20T%2010_5.pdf; http://ir.uitm.edu.my/id/eprint/24372/

The purpose of the study was to measure the impact of service quality provided on payment collection towards customer satisfaction in Tenaga Nasional Berhad (TNB), Jalan Yahya Awal, Johor Bahru especially towards domestic customer. In this study it will help the organization to improve and increase...