Impact of service quality on customer satisfaction towards increasing payment collection/ Halimatul Saadiah Abdul Razak

• المؤلف الرئيسي: Abdul Razak, Halimatul Saadiah
• التنسيق: Student Project
• اللغة: English
• منشور في: Faculty of Business and Management 2010
• الموضوعات: Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling; Consumer satisfaction; Malaysia; HG Finance
• الوصول للمادة أونلاين: http://ir.uitm.edu.my/id/eprint/24372/1/PPb_HALIMATUL%20SAADIAH%20ABDUL%20RAZAK%20BM%20T%2010_5.pdf; http://ir.uitm.edu.my/id/eprint/24372/

The purpose of the study was to measure the impact of service quality provided on payment collection towards customer satisfaction in Tenaga Nasional Berhad (TNB), Jalan Yahya Awal, Johor Bahru especially towards domestic customer. In this study it will help the organization to improve and increase...