Developing and managing Bank Service Quality (BSQ) index / Firdaus Abdullah... [et al.]
As the financial landscape evolves dramatically and competition intensifies in the light of current global financial crisis, banking institutions need to respond to the radical change in market needs, and continually reassess their strategies and alternatives. Delivering quality service to customer...
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| Main Authors: | , , , |
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| Format: | Research Reports |
| Language: | English |
| Published: |
UITM Sarawak,Kampus Samarahan
2009
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/24015/1/24015.PDF https://ir.uitm.edu.my/id/eprint/24015/ |
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