Customer satisfaction at container operation department of Northport (Malaysia) Berhad / Mazlina Samsidi

• Main Author: Samsidi, Mazlina
• Format: Student Project
• Language: English
• Published: Faculty of Business and Management 2006
• Subjects: Consumer satisfaction; Personnel management. Employment management
• Online Access: http://ir.uitm.edu.my/id/eprint/21468/1/PPb_MAZLINA%20SAMSIDI%20M%20BM%2006_5.pdf; http://ir.uitm.edu.my/id/eprint/21468/

The relationship between service quality and customer satisfaction has received considerable academic attention in the past few years. But the nature of the exact relationship between service quality and customer satisfaction is still shrouded with uncertainty. This study attempts to identify which...