Service quality and customer satisfaction : A study at Majlis Bandaraya Melaka Bersejarah / Mohammad Yusuf Yahya and Muhammad Nadzim Mohd Johan

• Main Authors: Yahya, Mohammad Yusuf, Mohd Johan, Muhammad Nadzim
• Format: Student Project
• Language: English
• Published: Faculty of Administrative Science and Policy Studies 2013
• Subjects: Customer services. Customer relations; Job satisfaction
• Online Access: http://ir.uitm.edu.my/id/eprint/14978/1/PPb_MOHAMMAD%20YUSUF%20YAHYA%20AM%2013_5.pdf; http://ir.uitm.edu.my/id/eprint/14978/

Our research project paper title is ‘Service Quality and Customer Satisfaction: A Study at Majlis Bandaraya Melaka Bersejarah Area’. We want to study about the customer satisfaction towards Majlis Bandaraya Melaka Bersejarah (MBMB) area because the issue raising which the customer is not satisfied w...