Service employees' acceptance of hotel front office systems : A test of technology acceptance model / Mohamad Abdullah Hemdi

• Main Author: Hemdi, Mohamad Abdullah
• Format: Article
• Language: English
• Published: Universiti Teknologi MARA, Pulau Pinang & Pusat Penerbitan Universiti (UPENA) 2009
• Subjects: Customer services. Customer relations; Office automation
• Online Access: http://ir.uitm.edu.my/id/eprint/14816/1/AJ_MOHAMAD%20ADBULLAH%20HEMDI%20ESTEEM%2009.pdf; http://ir.uitm.edu.my/id/eprint/14816/

Technology is gradually becoming a critical source of sustainable competitive advantages in the hospitality industry. In view of the benefits that IT provides to the hospitality industry, the extensive use of technology would appear to be an inevitable trend. However, despite the increasing use of t...