Reference statistics and planning of reference personnel in academic libraries : a case study of the University Putra Malaysia Library, Malaysia / Zubaidah Iberahim, Fuziah Mohd Nadzar and Mohd Hafiz Abdul Salam

• Main Authors: Iberahim, Zubaidah, Mohd Nadzar, Fuziah, Abdul Salam, Mohd Hafiz
• Format: Article
• Language: English
• Published: Faculty of Information Management 2014
• Subjects: Malaysia
• Online Access: http://ir.uitm.edu.my/id/eprint/13841/1/AJ_ZUBAIDAH%20IBERAHIM%20JIKM%2014.pdf; http://ir.uitm.edu.my/id/eprint/13841/; https://ijikm.uitm.edu.my/

This study systematically identifies a reference activity to discover the trends and types of user questions/problems posed through traditional means at the RAD service based specifically on the nature of the UPM Main Library from the years 2008 through 2012. This study employs the quantitative rese...