Factors affecting customer satisfaction among local tourists towards three-star hotels in Kuala Lumpur / Mohd Hazrin Iman Noorkhizan ... [et al.]
In today’s fast-paced world, the hospitality industry works hard to provide excellent service to ensure customer satisfaction. However, a study on customer reviews from booking platforms like Agoda.com and Booking.com reveals that many guests are dissatisfied with the service quality at a three-star...
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| Main Authors: | , , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Universiti Teknologi MARA, Terengganu
2024
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/108031/1/108031.pdf https://ir.uitm.edu.my/id/eprint/108031/ https://e-ajuitmct.uitm.edu.my/v3/ |
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