The influence of social capital on service quality evaluation

Purpose: This research provides guidance for the global manager by determining the manner through which social interaction influences service quality evaluation. Furthermore, this paper explores the function of economic development in altering the role of social relationships in service quality eval...

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Bibliographic Details
Main Author: Imrie, Brian C. *
Format: Article
Language:English
Published: Emerald Group Publishing Limited 2013
Subjects:
Online Access:http://eprints.sunway.edu.my/182/1/Brian%20Imrie%20-%20The%20Influence%20of%20Social%20Capital%20on%20Service%20Quality%20Evaluation.pdf
http://eprints.sunway.edu.my/182/
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