Impacts Of Service Quality, Satisfaction And Personal Factors On Student Retention In Open Distance Learning Institutions In Malaysia
The purpose of this study was to determine the impacts of service quality, student satisfaction and personal factors on student intention to complete study in open distance learning (ODL) institutions. A cross-sectional survey design was employed in this study. Data was collected during the perio...
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| Format: | Thesis |
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2010
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| Online Access: | http://library.oum.edu.my/repository/570/1/Msc_%28BA%29_thesis__Ng_Man_San.pdf http://library.oum.edu.my/repository/570/ |
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