ODLPERF: An Instrument For Measuring Service Quality In An Open And Distance Learning (ODL) Institution
Service quality is important in higher education institutions, particularly in an open and distance learning (ODL) environment, where learner attrition rates are generally higher than that of their conventional counterparts. This has led to a rigorous quest for an effective service quality mea...
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| Main Authors: | , , |
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| Format: | Conference or Workshop Item |
| Published: |
2009
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| Subjects: | |
| Online Access: | http://library.oum.edu.my/repository/564/1/ODLPERF.pdf http://library.oum.edu.my/repository/564/ |
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