Perceived Service Quality and Satisfaction in Distance Education

• Main Author: Latifah Abdol Latif,
• Format: Conference or Workshop Item
• Published: 2004
• Subjects: L Education (General)
• Online Access: http://library.oum.edu.my/repository/256/1/QUIS9-Servqual-Paper6-Satisfaction_v3.pdf; http://library.oum.edu.my/repository/256/

This paper examines the relationship between perceptions of service quality and satisfaction in a distance learning institution. A structured questionnaire was self administered to 1197 respondents in a distance learning institution in Malaysia. The results of the study showed that the service qu...