Cover Image

Perceived Service Quality and Satisfaction in Distance Education

This paper examines the relationship between perceptions of service quality and satisfaction in a distance learning institution. A structured questionnaire was self administered to 1197 respondents in a distance learning institution in Malaysia. The results of the study showed that the service qu...

Full description

Saved in:
Bibliographic Details
Main Author: Latifah Abdol Latif,
Format: Conference or Workshop Item
Published: 2004
Subjects:
L Education (General)
Online Access:http://library.oum.edu.my/repository/256/1/QUIS9-Servqual-Paper6-Satisfaction_v3.pdf
http://library.oum.edu.my/repository/256/
Tags: Add Tag
No Tags, Be the first to tag this record!
id my.oum.256
record_format eprints
spelling my.oum.2562014-12-19T10:28:12Z Perceived Service Quality and Satisfaction in Distance Education Latifah Abdol Latif, L Education (General) This paper examines the relationship between perceptions of service quality and satisfaction in a distance learning institution. A structured questionnaire was self administered to 1197 respondents in a distance learning institution in Malaysia. The results of the study showed that the service quality dimensions like learner services, mode of learning, and physical aspects were related to satisfaction. The overall service quality factor was also related to satisfaction. The implications of the study are also discussed. (Authors' abstract) 2004 Conference or Workshop Item PeerReviewed text http://library.oum.edu.my/repository/256/1/QUIS9-Servqual-Paper6-Satisfaction_v3.pdf Latifah Abdol Latif, (2004) Perceived Service Quality and Satisfaction in Distance Education. In: 9th International Research Symposium on Service Quality (QUIS9), June 2004, Karlstad, Sweden,. (Submitted) http://library.oum.edu.my/repository/256/
institution Open University Malaysia
building OUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Open University Malaysia
content_source OUM Knowledge Repository
url_provider http://library.oum.edu.my/repository/
topic L Education (General)
spellingShingle L Education (General)
Latifah Abdol Latif,
Perceived Service Quality and Satisfaction in Distance Education
description This paper examines the relationship between perceptions of service quality and satisfaction in a distance learning institution. A structured questionnaire was self administered to 1197 respondents in a distance learning institution in Malaysia. The results of the study showed that the service quality dimensions like learner services, mode of learning, and physical aspects were related to satisfaction. The overall service quality factor was also related to satisfaction. The implications of the study are also discussed. (Authors' abstract)
format Conference or Workshop Item
author Latifah Abdol Latif,
author_facet Latifah Abdol Latif,
author_sort Latifah Abdol Latif,
title Perceived Service Quality and Satisfaction in Distance Education
title_short Perceived Service Quality and Satisfaction in Distance Education
title_full Perceived Service Quality and Satisfaction in Distance Education
title_fullStr Perceived Service Quality and Satisfaction in Distance Education
title_full_unstemmed Perceived Service Quality and Satisfaction in Distance Education
title_sort perceived service quality and satisfaction in distance education
publishDate 2004
url http://library.oum.edu.my/repository/256/1/QUIS9-Servqual-Paper6-Satisfaction_v3.pdf
http://library.oum.edu.my/repository/256/
_version_ 1644308926454300672
score 13.160551

Similar Items