e-Hailing from Service Quality Perspective: A Malaysian Based Study

• Main Authors: Mohamed Razi, Mohamed Jalaldeen, Mohd Tamrin, Mohd Izzuddin, Mohd Nor, Rizal
• Format: Conference or Workshop Item
• Language: English; English
• Published: IEEE 2021
• Subjects: T Technology (General)
• Online Access: http://irep.iium.edu.my/92367/1/92367_e-Hailing%20from%20Service%20Quality%20Perspective.pdf; http://irep.iium.edu.my/92367/7/92367_E-Hailing%20from%20Service%20Quality%20Perspective_Scopus.pdf; http://irep.iium.edu.my/92367/; https://www.computer.org/csdl/proceedings-article/icsecs-icocsim/2021/140700a530/1wYlBwgh4nC

On-demand vehicle acquisition with a driver on internet-based platform (e-hailing) has become one of the standard transport modes nowadays. Accordingly, different stakeholders have shown high interest in this concept, including the research community; thus, several types of research have been carrie...