e-Hailing from Service Quality Perspective: A Malaysian Based Study

On-demand vehicle acquisition with a driver on internet-based platform (e-hailing) has become one of the standard transport modes nowadays. Accordingly, different stakeholders have shown high interest in this concept, including the research community; thus, several types of research have been carrie...

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Main Authors: Mohamed Razi, Mohamed Jalaldeen, Mohd Tamrin, Mohd Izzuddin, Mohd Nor, Rizal
Format: Conference or Workshop Item
Language:English
English
Published: IEEE 2021
Subjects:
Online Access:http://irep.iium.edu.my/92367/1/92367_e-Hailing%20from%20Service%20Quality%20Perspective.pdf
http://irep.iium.edu.my/92367/7/92367_E-Hailing%20from%20Service%20Quality%20Perspective_Scopus.pdf
http://irep.iium.edu.my/92367/
https://www.computer.org/csdl/proceedings-article/icsecs-icocsim/2021/140700a530/1wYlBwgh4nC
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spelling my.iium.irep.923672021-10-13T01:59:30Z http://irep.iium.edu.my/92367/ e-Hailing from Service Quality Perspective: A Malaysian Based Study Mohamed Razi, Mohamed Jalaldeen Mohd Tamrin, Mohd Izzuddin Mohd Nor, Rizal T Technology (General) On-demand vehicle acquisition with a driver on internet-based platform (e-hailing) has become one of the standard transport modes nowadays. Accordingly, different stakeholders have shown high interest in this concept, including the research community; thus, several types of research have been carried out from different perspectives. The current researchers investigate this phenomenon from Service Quality Perspective. Finding the antecedents of user/passenger use intention is the main objective of this study. A conceptual framework was developed mainly based on RECSA model. Affordability, Reliability, Safety, and Service were considered as the antecedents of customer intention to use. The proposed model was tested using data collected from 352 Malaysian university students. The outcome of the path analysis performed using SMART PLS (3.0) proved that all four factors considered in this study are statistically significant antecedence of user intention. IEEE 2021 Conference or Workshop Item PeerReviewed application/pdf en http://irep.iium.edu.my/92367/1/92367_e-Hailing%20from%20Service%20Quality%20Perspective.pdf application/pdf en http://irep.iium.edu.my/92367/7/92367_E-Hailing%20from%20Service%20Quality%20Perspective_Scopus.pdf Mohamed Razi, Mohamed Jalaldeen and Mohd Tamrin, Mohd Izzuddin and Mohd Nor, Rizal (2021) e-Hailing from Service Quality Perspective: A Malaysian Based Study. In: 2021 International Conference on Software Engineering & Computer Systems and 4th International Conference on Computational Science and Information Management (ICSECS-ICOCSIM), Pekan, Pahang. https://www.computer.org/csdl/proceedings-article/icsecs-icocsim/2021/140700a530/1wYlBwgh4nC 10.1109/ICSECS52883.2021.00103
institution Universiti Islam Antarabangsa Malaysia
building IIUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider International Islamic University Malaysia
content_source IIUM Repository (IREP)
url_provider http://irep.iium.edu.my/
language English
English
topic T Technology (General)
spellingShingle T Technology (General)
Mohamed Razi, Mohamed Jalaldeen
Mohd Tamrin, Mohd Izzuddin
Mohd Nor, Rizal
e-Hailing from Service Quality Perspective: A Malaysian Based Study
description On-demand vehicle acquisition with a driver on internet-based platform (e-hailing) has become one of the standard transport modes nowadays. Accordingly, different stakeholders have shown high interest in this concept, including the research community; thus, several types of research have been carried out from different perspectives. The current researchers investigate this phenomenon from Service Quality Perspective. Finding the antecedents of user/passenger use intention is the main objective of this study. A conceptual framework was developed mainly based on RECSA model. Affordability, Reliability, Safety, and Service were considered as the antecedents of customer intention to use. The proposed model was tested using data collected from 352 Malaysian university students. The outcome of the path analysis performed using SMART PLS (3.0) proved that all four factors considered in this study are statistically significant antecedence of user intention.
format Conference or Workshop Item
author Mohamed Razi, Mohamed Jalaldeen
Mohd Tamrin, Mohd Izzuddin
Mohd Nor, Rizal
author_facet Mohamed Razi, Mohamed Jalaldeen
Mohd Tamrin, Mohd Izzuddin
Mohd Nor, Rizal
author_sort Mohamed Razi, Mohamed Jalaldeen
title e-Hailing from Service Quality Perspective: A Malaysian Based Study
title_short e-Hailing from Service Quality Perspective: A Malaysian Based Study
title_full e-Hailing from Service Quality Perspective: A Malaysian Based Study
title_fullStr e-Hailing from Service Quality Perspective: A Malaysian Based Study
title_full_unstemmed e-Hailing from Service Quality Perspective: A Malaysian Based Study
title_sort e-hailing from service quality perspective: a malaysian based study
publisher IEEE
publishDate 2021
url http://irep.iium.edu.my/92367/1/92367_e-Hailing%20from%20Service%20Quality%20Perspective.pdf
http://irep.iium.edu.my/92367/7/92367_E-Hailing%20from%20Service%20Quality%20Perspective_Scopus.pdf
http://irep.iium.edu.my/92367/
https://www.computer.org/csdl/proceedings-article/icsecs-icocsim/2021/140700a530/1wYlBwgh4nC
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score 13.209306