Service quality of Islamic banks: a cultural perspective
The purpose of this paper is to examine the relationship between culturally-based service quality measure on customer satisfaction and loyalty in the Malaysian Islamic banking context. This study utilises the PAKSERV model, a cultural-based instrument together with additional dimensions compliance f...
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Main Authors: | Mohd Hanafi, Siti Nurul Izzati, Maulan, Suharni, Ab Hamid, Siti Ngayesah |
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Format: | Article |
Language: | English English |
Published: |
Centre for Research on Islamic Banking & Finance and Business
2020
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Subjects: | |
Online Access: | http://irep.iium.edu.my/82131/1/685 http://irep.iium.edu.my/82131/2/Service%20Quality%20of%20Islamic%20Bank.pdf http://irep.iium.edu.my/82131/ https://www.cribfb.com/journal/index.php/ijibfr |
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