Service quality in Malaysian Islamic Banks: Empirical Study
Service quality is an important and effective tool for banks to achieve customer satisfaction and earn their loyalty, especially under intense competition. Indeed, there is a strong competition between Islamic banks in Malaysia whereby each practitioner is working hard to satisfy their customers’ ne...
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Main Authors: | , , , |
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Format: | Article |
Language: | English |
Published: |
Research Centre for Islamic Economics (IKAM)
2020
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Online Access: | http://irep.iium.edu.my/79676/7/79676_Service%20quality%20in%20Malaysian%20Islamic%20Banks.pdf http://irep.iium.edu.my/79676/ https://www.tujise.org/content/7-issues/13-7-1/a068/tujise_7-1-19-48.pdf |
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