Service quality of Islamic banks: a cultural perspective
The purpose of this paper is to examine the relationship between culturally-based service quality measure on customer satisfaction and loyalty in the Malaysian Islamic banking context. This study utilises the PAKSERV model, a cultural-based instrument together with additional dimensions compliance f...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English English |
| Published: |
Centre for Research on Islamic Banking & Finance and Business
2020
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/82131/1/685 http://irep.iium.edu.my/82131/2/Service%20Quality%20of%20Islamic%20Bank.pdf http://irep.iium.edu.my/82131/ https://www.cribfb.com/journal/index.php/ijibfr |
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