Emotional labour strategies and employee performance: the role of emotional intelligence

• Main Authors: Kamassi, Ahmed, Boulahlib, Loutfi, Abd. Manaf, Noor Hazilah, Omar, Azura
• Format: Article
• Language: English; English; English
• Published: Emerald Group Publishing Ltd. 2019
• Subjects: HF5549 Personnel management
• Online Access: http://irep.iium.edu.my/79165/1/79165_Emotional%20labour%20strategies%20and%20employee.pdf; http://irep.iium.edu.my/79165/2/79165_Emotional%20labour%20strategies%20and%20employee_SCOPUS.pdf; http://irep.iium.edu.my/79165/3/79165_Emotional%20labour%20strategies%20and%20employee_WOS.pdf; http://irep.iium.edu.my/79165/; https://www.emerald.com/insight/content/doi/10.1108/MRR-03-2019-0097/full/html

Purpose The purpose of this study is to examine the relationship between emotional labour (EL) strategies and employees’ performance by considering the role of emotional intelligence (EI) as a moderator. Design/methodology/approach This study focused on the administrative staff of International...