Emotional labour strategies and employee performance: the role of emotional intelligence
Purpose The purpose of this study is to examine the relationship between emotional labour (EL) strategies and employees’ performance by considering the role of emotional intelligence (EI) as a moderator. Design/methodology/approach This study focused on the administrative staff of International...
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Emerald Group Publishing Ltd.
2019
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Online Access: | http://irep.iium.edu.my/79165/1/79165_Emotional%20labour%20strategies%20and%20employee.pdf http://irep.iium.edu.my/79165/2/79165_Emotional%20labour%20strategies%20and%20employee_SCOPUS.pdf http://irep.iium.edu.my/79165/3/79165_Emotional%20labour%20strategies%20and%20employee_WOS.pdf http://irep.iium.edu.my/79165/ https://www.emerald.com/insight/content/doi/10.1108/MRR-03-2019-0097/full/html |
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my.iium.irep.791652020-03-03T02:22:39Z http://irep.iium.edu.my/79165/ Emotional labour strategies and employee performance: the role of emotional intelligence Kamassi, Ahmed Boulahlib, Loutfi Abd. Manaf, Noor Hazilah Omar, Azura HF5549 Personnel management Purpose The purpose of this study is to examine the relationship between emotional labour (EL) strategies and employees’ performance by considering the role of emotional intelligence (EI) as a moderator. Design/methodology/approach This study focused on the administrative staff of International Islamic University Malaysia (IIUM) who deal with students and guests from different countries. A total of 186 valid questionnaires were gathered from administrative staff selected using random sampling. Structural equation modelling was used to test the hypotheses of this study. Findings The results showed significant relationships of EL strategies with administrative staff performance. Furthermore, moderation analyses revealed that EI moderates the relationships between EL strategies and staff performance. Originality/value The study extends the current research on the effects of EL strategies on work performance and tests the moderating role of EI in these relationships in higher learning institutions. Moreover, it examines the performance of EL strategies and EI in cross-cultural context. Emerald Group Publishing Ltd. 2019-08-12 Article PeerReviewed application/pdf en http://irep.iium.edu.my/79165/1/79165_Emotional%20labour%20strategies%20and%20employee.pdf application/pdf en http://irep.iium.edu.my/79165/2/79165_Emotional%20labour%20strategies%20and%20employee_SCOPUS.pdf application/pdf en http://irep.iium.edu.my/79165/3/79165_Emotional%20labour%20strategies%20and%20employee_WOS.pdf Kamassi, Ahmed and Boulahlib, Loutfi and Abd. Manaf, Noor Hazilah and Omar, Azura (2019) Emotional labour strategies and employee performance: the role of emotional intelligence. Management Research Review, 43 (2). pp. 133-149. ISSN 2040-8269 E-ISSN 2040-8277 https://www.emerald.com/insight/content/doi/10.1108/MRR-03-2019-0097/full/html 10.1108/MRR-03-2019-0097 |
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Universiti Islam Antarabangsa Malaysia |
building |
IIUM Library |
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Institutional Repository |
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Asia |
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Malaysia |
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International Islamic University Malaysia |
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IIUM Repository (IREP) |
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http://irep.iium.edu.my/ |
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English English English |
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HF5549 Personnel management |
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HF5549 Personnel management Kamassi, Ahmed Boulahlib, Loutfi Abd. Manaf, Noor Hazilah Omar, Azura Emotional labour strategies and employee performance: the role of emotional intelligence |
description |
Purpose
The purpose of this study is to examine the relationship between emotional labour (EL) strategies and employees’ performance by considering the role of emotional intelligence (EI) as a moderator.
Design/methodology/approach
This study focused on the administrative staff of International Islamic University Malaysia (IIUM) who deal with students and guests from different countries. A total of 186 valid questionnaires were gathered from administrative staff selected using random sampling. Structural equation modelling was used to test the hypotheses of this study.
Findings
The results showed significant relationships of EL strategies with administrative staff performance. Furthermore, moderation analyses revealed that EI moderates the relationships between EL strategies and staff performance.
Originality/value
The study extends the current research on the effects of EL strategies on work performance and tests the moderating role of EI in these relationships in higher learning institutions. Moreover, it examines the performance of EL strategies and EI in cross-cultural context. |
format |
Article |
author |
Kamassi, Ahmed Boulahlib, Loutfi Abd. Manaf, Noor Hazilah Omar, Azura |
author_facet |
Kamassi, Ahmed Boulahlib, Loutfi Abd. Manaf, Noor Hazilah Omar, Azura |
author_sort |
Kamassi, Ahmed |
title |
Emotional labour strategies and employee performance: the role of emotional intelligence |
title_short |
Emotional labour strategies and employee performance: the role of emotional intelligence |
title_full |
Emotional labour strategies and employee performance: the role of emotional intelligence |
title_fullStr |
Emotional labour strategies and employee performance: the role of emotional intelligence |
title_full_unstemmed |
Emotional labour strategies and employee performance: the role of emotional intelligence |
title_sort |
emotional labour strategies and employee performance: the role of emotional intelligence |
publisher |
Emerald Group Publishing Ltd. |
publishDate |
2019 |
url |
http://irep.iium.edu.my/79165/1/79165_Emotional%20labour%20strategies%20and%20employee.pdf http://irep.iium.edu.my/79165/2/79165_Emotional%20labour%20strategies%20and%20employee_SCOPUS.pdf http://irep.iium.edu.my/79165/3/79165_Emotional%20labour%20strategies%20and%20employee_WOS.pdf http://irep.iium.edu.my/79165/ https://www.emerald.com/insight/content/doi/10.1108/MRR-03-2019-0097/full/html |
_version_ |
1662753868747898880 |
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13.18916 |