The effect of customer satisfaction on customer loyalty in the motor industry
This study aims to determine the effects of three exogenous variables, namely, service quality, price fairness and Shari’ah compliance on customer loyalty through customer satisfaction as the mediator. Applying the theory of customer satisfaction, a structural equation model was developed and tested...
Saved in:
Main Authors: | , , , |
---|---|
格式: | Article |
语言: | English English |
出版: |
Universidad del Zulia
2019
|
主题: | |
在线阅读: | http://irep.iium.edu.my/76271/1/76271_The%20effect%20of%20customer%20satisfaction.pdf http://irep.iium.edu.my/76271/2/76271_The%20effect%20of%20customer%20satisfaction_SCOPUS.pdf http://irep.iium.edu.my/76271/ https://produccioncientificaluz.org/index.php/opcion/article/view/24740/25257 |
标签: |
添加标签
没有标签, 成为第一个标记此记录!
|