Implementing key performance indicators in a Malaysian local government
Key Performance Indicators (KPIs) is an example of private sector practices developed and implemented in public sector organizations to improve the performance of public services delivery to its optimum level. This paper proposes a case study on one Local Governments (LGs) in Malaysia to investigat...
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Faculty of Economics & Management Universiti Kebangsaan Malaysia
2012
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my.iium.irep.591642017-11-09T08:46:03Z http://irep.iium.edu.my/59164/ Implementing key performance indicators in a Malaysian local government Hasbolah, Farhana Mohd Alwi, Norhayati Mohamad, Muslim Har Sani HF5001 Business. Business Administration HJ9701 Public accounting Key Performance Indicators (KPIs) is an example of private sector practices developed and implemented in public sector organizations to improve the performance of public services delivery to its optimum level. This paper proposes a case study on one Local Governments (LGs) in Malaysia to investigate the organizational changes through the development and implementation of KPIs. New Institutional Sociology (NIS) under Institutional Theory shall be used to understand the various institutional pressures faced by the organization during the process of developing and implementing KPIs. This study is expected to provide understandings of the whole process of developing and implementing the process-based KPIs in the local government. Hopefully the study will point out new insights to the development of PMS in Malaysian local government from the perspective of NIS. Faculty of Economics & Management Universiti Kebangsaan Malaysia 2012-03-26 Conference or Workshop Item REM application/pdf en http://irep.iium.edu.my/59164/1/IMAC6%20PMS%20in%20LG%20March%202012.pdf Hasbolah, Farhana and Mohd Alwi, Norhayati and Mohamad, Muslim Har Sani (2012) Implementing key performance indicators in a Malaysian local government. In: International Management Accounting Conference 6 - Managing Innovation and Sustaining Excellence,, 26th–27th March 2012, Bangi, Selangor. http://www.ukm.my/fep |
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HF5001 Business. Business Administration HJ9701 Public accounting Hasbolah, Farhana Mohd Alwi, Norhayati Mohamad, Muslim Har Sani Implementing key performance indicators in a Malaysian local government |
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Key Performance Indicators (KPIs) is an example of private sector practices developed and implemented in public sector organizations to improve the performance of public services delivery to its optimum level. This paper proposes a case study on one Local Governments (LGs) in Malaysia to investigate the organizational changes through the development and implementation of KPIs. New Institutional Sociology (NIS) under Institutional Theory shall be used to understand the various institutional pressures faced by the organization during the process of developing and implementing KPIs. This study is expected to provide understandings of the whole process of developing and implementing the process-based KPIs in the local government. Hopefully the study will point out new insights to the development of PMS in Malaysian local government from the perspective of NIS. |
format |
Conference or Workshop Item |
author |
Hasbolah, Farhana Mohd Alwi, Norhayati Mohamad, Muslim Har Sani |
author_facet |
Hasbolah, Farhana Mohd Alwi, Norhayati Mohamad, Muslim Har Sani |
author_sort |
Hasbolah, Farhana |
title |
Implementing key performance indicators in a Malaysian local government |
title_short |
Implementing key performance indicators in a Malaysian local government |
title_full |
Implementing key performance indicators in a Malaysian local government |
title_fullStr |
Implementing key performance indicators in a Malaysian local government |
title_full_unstemmed |
Implementing key performance indicators in a Malaysian local government |
title_sort |
implementing key performance indicators in a malaysian local government |
publisher |
Faculty of Economics & Management Universiti Kebangsaan Malaysia |
publishDate |
2012 |
url |
http://irep.iium.edu.my/59164/1/IMAC6%20PMS%20in%20LG%20March%202012.pdf http://irep.iium.edu.my/59164/ http://www.ukm.my/fep |
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1643615523353657344 |
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13.18916 |