Implementing key performance indicators in a Malaysian local government

• Main Authors: Hasbolah, Farhana, Mohd Alwi, Norhayati, Mohamad, Muslim Har Sani
• Format: Conference or Workshop Item
• Language: English
• Published: Faculty of Economics & Management Universiti Kebangsaan Malaysia 2012
• Subjects: HF5001 Business. Business Administration; HJ9701 Public accounting
• Online Access: http://irep.iium.edu.my/59164/1/IMAC6%20PMS%20in%20LG%20March%202012.pdf; http://irep.iium.edu.my/59164/; http://www.ukm.my/fep

Key Performance Indicators (KPIs) is an example of private sector practices developed and implemented in public sector organizations to improve the performance of public services delivery to its optimum level. This paper proposes a case study on one Local Governments (LGs) in Malaysia to investigat...