Service quality performance of conventional and Islamic banks in Malaysia: an empirical Study
Abstract Purpose-The purpose of this paper is to explore and examine the perceived level of service quality of Islamic and conventional banks in a comparative manner through the perceptions of the customers in Malaysia. This study utilises a modified SERVQUAL model, which is based on the widely acc...
Saved in:
Main Author: | Mohd Shariff, Ros Aniza |
---|---|
Format: | Conference or Workshop Item |
Language: | English |
Published: |
2015
|
Subjects: | |
Online Access: | http://irep.iium.edu.my/48934/1/ROS_ANIZA_Intac6_Full_paper.pdf http://irep.iium.edu.my/48934/ |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
-
Conventional and Islamic banking system in Malaysia
by: Abdullah, M. Nurfikri Ong, et al.
Published: (2011) -
Application of Urf in Islamic banking and conventional bank
by: Abdul Aziz Bello, Shafi'i, et al.
Published: (2013) -
Asset and liability management : comparative study of conventional and Islamic banks in Malaysia
by: Htay, Sheila Nu Nu, et al.
Published: (2011) -
Service quality, shariah compliance and customer satisfaction of Islamic Banking Services in Malaysia
by: Ahmed, Selim, et al.
Published: (2017) -
Determinants of Maqasid al-Shari’ah-Based performance measurement practices: the case of Malaysian Islamic banks
by: Mohamad, Muslim Har Sani, et al.
Published: (2016)