Service quality performance of conventional and Islamic banks in Malaysia: an empirical Study
Abstract Purpose-The purpose of this paper is to explore and examine the perceived level of service quality of Islamic and conventional banks in a comparative manner through the perceptions of the customers in Malaysia. This study utilises a modified SERVQUAL model, which is based on the widely acc...
Saved in:
| Main Author: | |
|---|---|
| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2015
|
| Subjects: | |
| Online Access: | http://irep.iium.edu.my/48934/1/ROS_ANIZA_Intac6_Full_paper.pdf http://irep.iium.edu.my/48934/ |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|