An empirical study of perceived service quality of Islamic banks: a comparison between Malaysia and Kuwait

• المؤلفون الرئيسيون: Mohd Shariff, Ros Aniza, Asutay, Mehmet, Al-Adwani, Tahani
• التنسيق: فصل الكتاب
• اللغة: English; English; English
• منشور في: Gerlach Press, Berlin, Germany 2015
• الموضوعات: HG3368 Islamic Banking and Finance
• الوصول للمادة أونلاين: http://irep.iium.edu.my/48933/1/-An_Empirical_Study_of_Perceived_Service_Quality_of_Islamic_Banks.wps; http://irep.iium.edu.my/48933/2/IREP%20Book%20chapter.pdf; http://irep.iium.edu.my/48933/8/ISLAMIC%20FINANCE%20Flyer%20with%20TOC_07.10.2014.pdf; http://irep.iium.edu.my/48933/; http://d-nb.info/1034223011

Purpose – The purpose of this research is to provide a comparison study of service quality among the customers of Islamic banks between two nations: Malaysia vs. Kuwait. The study investigated how service quality affects customer satisfaction by assessing the magnitude of the relationship between se...