Patient satisfaction constructs

• Main Authors: Rahman, Muhammad Sabbir, Osman-Gani, Aahad M.
• Format: Article
• Language: English
• Published: Emerald Management Review 2015
• Subjects: HF Commerce; HF5001 Business. Business Administration; HF5410 Marketing. Distribution of products
• Online Access: http://irep.iium.edu.my/45010/1/IJHCQA-05-2015-0056.pdf; http://irep.iium.edu.my/45010/; http://emeraldgrouppublishing.com/products/journals/journals.htm?id=ijhcqa

Purpose – The purpose of this paper is to examine the five-factor structure of patients’ satisfaction constructs toward private healthcare service providers. Design/methodology/approach – This research is a cross-sectional study. A questionnaire-based survey was conducted with previous and current...