Understanding the role of customer trust in e-commerce
Trust is a big part of how well e-commerce works and it is also a big part of how people decide what to buy. As more and more business is done online, companies that want to build customer loyalty and involvement must understand the complex relationship between trust and e-commerce. This study pap...
Saved in:
Main Authors: | , |
---|---|
Format: | Article |
Language: | English |
Published: |
AIRCC Publishing Corporation
2023
|
Subjects: | |
Online Access: | http://irep.iium.edu.my/107366/1/107366_Understanding%20the%20role%20of%20customer.pdf http://irep.iium.edu.my/107366/ https://aircconline.com/abstract/ijcsit/v15n4/15423ijcsit07.html |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
id |
my.iium.irep.107366 |
---|---|
record_format |
dspace |
spelling |
my.iium.irep.1073662023-10-09T04:24:37Z http://irep.iium.edu.my/107366/ Understanding the role of customer trust in e-commerce Khan, Istiak Mohamadali, Noor Azizah T Technology (General) Trust is a big part of how well e-commerce works and it is also a big part of how people decide what to buy. As more and more business is done online, companies that want to build customer loyalty and involvement must understand the complex relationship between trust and e-commerce. This study paper looks at the many distinct aspects of trust in e-commerce and how it affects people’s actions. By looking at the various aspects and causes of trust and how to build and keep trust, this study shows how businesses can create a trustworthy online environment that makes customers happier and leads to long-term success. AIRCC Publishing Corporation 2023-08 Article PeerReviewed application/pdf en http://irep.iium.edu.my/107366/1/107366_Understanding%20the%20role%20of%20customer.pdf Khan, Istiak and Mohamadali, Noor Azizah (2023) Understanding the role of customer trust in e-commerce. International Journal of Computer Science and Information Technology, 15 (4). pp. 89-95. ISSN 0975-4660 E-ISSN 0975-3826 https://aircconline.com/abstract/ijcsit/v15n4/15423ijcsit07.html 10.5121/ijcsit.2023.15407 |
institution |
Universiti Islam Antarabangsa Malaysia |
building |
IIUM Library |
collection |
Institutional Repository |
continent |
Asia |
country |
Malaysia |
content_provider |
International Islamic University Malaysia |
content_source |
IIUM Repository (IREP) |
url_provider |
http://irep.iium.edu.my/ |
language |
English |
topic |
T Technology (General) |
spellingShingle |
T Technology (General) Khan, Istiak Mohamadali, Noor Azizah Understanding the role of customer trust in e-commerce |
description |
Trust is a big part of how well e-commerce works and it is also a big part of how people decide what to
buy. As more and more business is done online, companies that want to build customer loyalty and
involvement must understand the complex relationship between trust and e-commerce. This study paper
looks at the many distinct aspects of trust in e-commerce and how it affects people’s actions. By looking at
the various aspects and causes of trust and how to build and keep trust, this study shows how businesses
can create a trustworthy online environment that makes customers happier and leads to long-term success. |
format |
Article |
author |
Khan, Istiak Mohamadali, Noor Azizah |
author_facet |
Khan, Istiak Mohamadali, Noor Azizah |
author_sort |
Khan, Istiak |
title |
Understanding the role of customer trust in e-commerce |
title_short |
Understanding the role of customer trust in e-commerce |
title_full |
Understanding the role of customer trust in e-commerce |
title_fullStr |
Understanding the role of customer trust in e-commerce |
title_full_unstemmed |
Understanding the role of customer trust in e-commerce |
title_sort |
understanding the role of customer trust in e-commerce |
publisher |
AIRCC Publishing Corporation |
publishDate |
2023 |
url |
http://irep.iium.edu.my/107366/1/107366_Understanding%20the%20role%20of%20customer.pdf http://irep.iium.edu.my/107366/ https://aircconline.com/abstract/ijcsit/v15n4/15423ijcsit07.html |
_version_ |
1781777372288122880 |
score |
13.160551 |