The impact of service quality dimensions on students’ satisfaction: a study of international students in Malaysian public universities

• Main Authors: Alade Najimdeen, Abdul Hakeem, Amzat, Ismail Hussein, Mohd Ali, Hairuddin
• Format: Article
• Language: English
• Published: IIUM Press 2021
• Subjects: H Social Sciences (General); H61 Theory. Method; H65 Schools. Institutes of social sciences; HF Commerce; L Education (General); LB Theory and practice of education
• Online Access: http://irep.iium.edu.my/93659/7/93659_The%20impact%20of%20service%20quality%20dimensions%20on%20students%E2%80%99%20satisfaction.pdf; http://irep.iium.edu.my/93659/; https://journals.iium.edu.my/ijes/index.php/iejs/article/view/324/157; https://doi.org/10.31436/ijes.v9i2.324

This study is conducted to examine the relationship between quality service and students’ satisfaction based on the perceptions of international students in Malaysian public universities. The questionnaire used was adapted from ServQual and Customer Satisfaction instruments. Using the mean scores,...