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An examination of customer satisfaction in an outsourcing relationship using Kano’s theory of attractive quality (in Malaysian SME industry)

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Bibliographic Details
Main Author: Song, Hooi Min
Format: Final Year Project / Dissertation / Thesis
Published: 2013
Subjects:
Q Science (General)
Online Access:http://eprints.utar.edu.my/986/1/ISA%2D2013%2D0808082%2D1.pdf
http://eprints.utar.edu.my/986/
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id my-utar-eprints.986
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spelling my-utar-eprints.9862015-10-21T07:55:28Z An examination of customer satisfaction in an outsourcing relationship using Kano’s theory of attractive quality (in Malaysian SME industry) Song, Hooi Min Q Science (General) 2013-07 Final Year Project / Dissertation / Thesis NonPeerReviewed application/pdf http://eprints.utar.edu.my/986/1/ISA%2D2013%2D0808082%2D1.pdf Song, Hooi Min (2013) An examination of customer satisfaction in an outsourcing relationship using Kano’s theory of attractive quality (in Malaysian SME industry). Master dissertation/thesis, UTAR. http://eprints.utar.edu.my/986/
institution Universiti Tunku Abdul Rahman
building UTAR Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Tunku Abdul Rahman
content_source UTAR Institutional Repository
url_provider http://eprints.utar.edu.my
topic Q Science (General)
spellingShingle Q Science (General)
Song, Hooi Min
An examination of customer satisfaction in an outsourcing relationship using Kano’s theory of attractive quality (in Malaysian SME industry)
format Final Year Project / Dissertation / Thesis
author Song, Hooi Min
author_facet Song, Hooi Min
author_sort Song, Hooi Min
title An examination of customer satisfaction in an outsourcing relationship using Kano’s theory of attractive quality (in Malaysian SME industry)
title_short An examination of customer satisfaction in an outsourcing relationship using Kano’s theory of attractive quality (in Malaysian SME industry)
title_full An examination of customer satisfaction in an outsourcing relationship using Kano’s theory of attractive quality (in Malaysian SME industry)
title_fullStr An examination of customer satisfaction in an outsourcing relationship using Kano’s theory of attractive quality (in Malaysian SME industry)
title_full_unstemmed An examination of customer satisfaction in an outsourcing relationship using Kano’s theory of attractive quality (in Malaysian SME industry)
title_sort examination of customer satisfaction in an outsourcing relationship using kano’s theory of attractive quality (in malaysian sme industry)
publishDate 2013
url http://eprints.utar.edu.my/986/1/ISA%2D2013%2D0808082%2D1.pdf
http://eprints.utar.edu.my/986/
_version_ 1646030607177744384
score 13.160551

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