An examination of customer satisfaction in an outsourcing relationship using Kano’s theory of attractive quality (in Malaysian SME industry)

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Bibliographic Details
Main Author: Song, Hooi Min
Format: Final Year Project / Dissertation / Thesis
Published: 2013
Subjects:
Online Access:http://eprints.utar.edu.my/986/1/ISA%2D2013%2D0808082%2D1.pdf
http://eprints.utar.edu.my/986/
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