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The effects of service quality, relational benefits, perceived value & customer satisfaction towards customer royalty in hair salon industry

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Main Authors: Chow, Hong Wai, Tan, Hui Lu, Thiam, Bee Ngoh, Wong, Poi Jin
Format: Final Year Project / Dissertation / Thesis
Published: 2012
Subjects:
HF Commerce
Online Access:http://eprints.utar.edu.my/719/1/report.pdf
http://eprints.utar.edu.my/719/
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id my-utar-eprints.719
record_format eprints
spelling my-utar-eprints.7192013-04-11T05:28:04Z The effects of service quality, relational benefits, perceived value & customer satisfaction towards customer royalty in hair salon industry Chow, Hong Wai Tan, Hui Lu Thiam, Bee Ngoh Wong, Poi Jin HF Commerce 2012-04 Final Year Project / Dissertation / Thesis NonPeerReviewed application/pdf http://eprints.utar.edu.my/719/1/report.pdf Chow, Hong Wai and Tan, Hui Lu and Thiam, Bee Ngoh and Wong, Poi Jin (2012) The effects of service quality, relational benefits, perceived value & customer satisfaction towards customer royalty in hair salon industry. Final Year Project, UTAR. http://eprints.utar.edu.my/719/
institution Universiti Tunku Abdul Rahman
building UTAR Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Tunku Abdul Rahman
content_source UTAR Institutional Repository
url_provider http://eprints.utar.edu.my
topic HF Commerce
spellingShingle HF Commerce
Chow, Hong Wai
Tan, Hui Lu
Thiam, Bee Ngoh
Wong, Poi Jin
The effects of service quality, relational benefits, perceived value & customer satisfaction towards customer royalty in hair salon industry
format Final Year Project / Dissertation / Thesis
author Chow, Hong Wai
Tan, Hui Lu
Thiam, Bee Ngoh
Wong, Poi Jin
author_facet Chow, Hong Wai
Tan, Hui Lu
Thiam, Bee Ngoh
Wong, Poi Jin
author_sort Chow, Hong Wai
title The effects of service quality, relational benefits, perceived value & customer satisfaction towards customer royalty in hair salon industry
title_short The effects of service quality, relational benefits, perceived value & customer satisfaction towards customer royalty in hair salon industry
title_full The effects of service quality, relational benefits, perceived value & customer satisfaction towards customer royalty in hair salon industry
title_fullStr The effects of service quality, relational benefits, perceived value & customer satisfaction towards customer royalty in hair salon industry
title_full_unstemmed The effects of service quality, relational benefits, perceived value & customer satisfaction towards customer royalty in hair salon industry
title_sort effects of service quality, relational benefits, perceived value & customer satisfaction towards customer royalty in hair salon industry
publishDate 2012
url http://eprints.utar.edu.my/719/1/report.pdf
http://eprints.utar.edu.my/719/
_version_ 1646030551462707200
score 13.211508

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