A review of benchmarking as a tool for continuous improvement

This paper presents a general review of benchmarking studies in the overall context. It begins with a description of the concepts relating to benchmarking, the history, the stages of development and definitions. It further discusses the concept of benchmarking relating to methodology, classificat...

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Bibliographic Details
Main Authors: Baba Md Deros,, Sha’ri Mohd Yusof ,, Azhari Md Salleh,
Format: Article
Published: Penerbit ukm 2005
Online Access:http://journalarticle.ukm.my/1806/
http://www.ukm.my/~ppsmfst/jqma/index.html
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