A review of benchmarking as a tool for continuous improvement

• Main Authors: Baba Md Deros,, Sha’ri Mohd Yusof ,, Azhari Md Salleh,
• Format: Article
• Published: Penerbit ukm 2005
• Online Access: http://journalarticle.ukm.my/1806/; http://www.ukm.my/~ppsmfst/jqma/index.html

This paper presents a general review of benchmarking studies in the overall context. It begins with a description of the concepts relating to benchmarking, the history, the stages of development and definitions. It further discusses the concept of benchmarking relating to methodology, classificat...