Does service recovery matter? Relationships among perceived recovery justice, recovery satisfaction and customer affection and repurchase intentions: the moderating role of gender
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| Main Authors: | , , , , |
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| 格式: | Article |
| 出版: |
Emerald Publishing Limited
2023
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| 在线阅读: | http://scholars.utp.edu.my/id/eprint/36920/ |
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