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Does service recovery matter? Relationships among perceived recovery justice, recovery satisfaction and customer affection and repurchase intentions: the moderating role of gender

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Main Authors: Ali, Muhammad Asghar, Ting, Ding Hooi, Isha, Ahmad Shahrul Nizam, Ahmad-Ur-Rehman, Muhammad, Ali, Shoukat
Format: Article
Published: Emerald Publishing Limited 2023
Online Access:http://scholars.utp.edu.my/id/eprint/36920/
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spelling oai:scholars.utp.edu.my:369202023-09-05T07:54:25Z http://scholars.utp.edu.my/id/eprint/36920/ Does service recovery matter? Relationships among perceived recovery justice, recovery satisfaction and customer affection and repurchase intentions: the moderating role of gender Ali, Muhammad Asghar Ting, Ding Hooi Isha, Ahmad Shahrul Nizam Ahmad-Ur-Rehman, Muhammad Ali, Shoukat Emerald Publishing Limited 2023 Article NonPeerReviewed Ali, Muhammad Asghar and Ting, Ding Hooi and Isha, Ahmad Shahrul Nizam and Ahmad-Ur-Rehman, Muhammad and Ali, Shoukat (2023) Does service recovery matter? Relationships among perceived recovery justice, recovery satisfaction and customer affection and repurchase intentions: the moderating role of gender. Journal of Asia Business Studies, 17 (2). pp. 308-326.
institution Universiti Teknologi Petronas
building UTP Resource Centre
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Petronas
content_source UTP Institutional Repository
url_provider http://eprints.utp.edu.my/
format Article
author Ali, Muhammad Asghar
Ting, Ding Hooi
Isha, Ahmad Shahrul Nizam
Ahmad-Ur-Rehman, Muhammad
Ali, Shoukat
spellingShingle Ali, Muhammad Asghar
Ting, Ding Hooi
Isha, Ahmad Shahrul Nizam
Ahmad-Ur-Rehman, Muhammad
Ali, Shoukat
Does service recovery matter? Relationships among perceived recovery justice, recovery satisfaction and customer affection and repurchase intentions: the moderating role of gender
author_facet Ali, Muhammad Asghar
Ting, Ding Hooi
Isha, Ahmad Shahrul Nizam
Ahmad-Ur-Rehman, Muhammad
Ali, Shoukat
author_sort Ali, Muhammad Asghar
title Does service recovery matter? Relationships among perceived recovery justice, recovery satisfaction and customer affection and repurchase intentions: the moderating role of gender
title_short Does service recovery matter? Relationships among perceived recovery justice, recovery satisfaction and customer affection and repurchase intentions: the moderating role of gender
title_full Does service recovery matter? Relationships among perceived recovery justice, recovery satisfaction and customer affection and repurchase intentions: the moderating role of gender
title_fullStr Does service recovery matter? Relationships among perceived recovery justice, recovery satisfaction and customer affection and repurchase intentions: the moderating role of gender
title_full_unstemmed Does service recovery matter? Relationships among perceived recovery justice, recovery satisfaction and customer affection and repurchase intentions: the moderating role of gender
title_sort does service recovery matter? relationships among perceived recovery justice, recovery satisfaction and customer affection and repurchase intentions: the moderating role of gender
publisher Emerald Publishing Limited
publishDate 2023
url http://scholars.utp.edu.my/id/eprint/36920/
_version_ 1776249635721969664
score 13.149126

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