Does service recovery matter? Relationships among perceived recovery justice, recovery satisfaction and customer affection and repurchase intentions: the moderating role of gender

• المؤلفون الرئيسيون: Ali, Muhammad Asghar, Ting, Ding Hooi, Isha, Ahmad Shahrul Nizam, Ahmad-Ur-Rehman, Muhammad, Ali, Shoukat
• التنسيق: مقال
• منشور في: Emerald Publishing Limited 2023
• الوصول للمادة أونلاين: http://scholars.utp.edu.my/id/eprint/36920/