A cognitive-affective-behavioral responses of customer experience (CAB-CE) model for service delivery improvement in the healthcare industry

A cognitive-affective-behavioral responses of customer experience (CAB-CE) model for service delivery improvement in the healthcare industry by Wan Salmuni Wan Mustaffa

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Bibliographic Details
Main Author: Wan Salmuni Wan Mustaffa
Format: article
Language:English
Published: Tanjong Malim 2020
Online Access:https://ir.upsi.edu.my/detailsg.php?det=6098
https://ir.upsi.edu.my/detailsg.php?det=6098
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Summary:A cognitive-affective-behavioral responses of customer experience (CAB-CE) model for service delivery improvement in the healthcare industry by Wan Salmuni Wan Mustaffa