Does job satisfaction mediate the relationship between leaders and academic staffs’ commitment to service quality at the Malaysian universities?

• Main Authors: Abdullah Hashim, Raemah, Mahmood, Rosli
• Format: Article
• Language: English
• Published: Scottish Group of Education and Testing Services 2012
• Subjects: HD28 Management. Industrial Management; LB2300 Higher Education
• Online Access: http://repo.uum.edu.my/9567/1/SJASS_Vol.3_No.1.pdf; http://repo.uum.edu.my/9567/; http://scottishjournal.co.uk/paper/SJASS_Vol.3_No.1.pdf

This paper discussed the mediating effect of job satisfaction on the relationship between perceived transformational leadership style and commitment to service quality among academic staff in Malaysian Universities. Total usable questionnaires were 387 with a response rate of 36 percent from both p...