Study of young passengers' preference of Kuala Lumpur International Airport service quality
The purpose of this paper is to contribute to the development of a conceptual model of service quality in airports by conducting an empirical investigation into passengers’ expectations for this service industry. The paper is a qualitative exploration of the airport experience from the passengers’ p...
Saved in:
| Main Authors: | , , , |
|---|---|
| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2012
|
| Subjects: | |
| Online Access: | http://repo.uum.edu.my/8428/1/p1446.pdf http://repo.uum.edu.my/8428/ http://lintas.uum.edu.my:8080/elmu/index.jsp?module=webopac-l&action=fullDisplayRetriever.jsp&szMaterialNo=0000792423 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|